* Where the delivery address is located in India, orders will be delivered within 7 working days.
* Where the delivery address is located Outside India, orders will be delivered within 15 working days.
Standard Shipping –
*We offer free shipping within India on all orders above INR 30000.
* For orders below INR 30000 within India and for International orders, shipping charges are viewable at the time of checkout.
While we shall endeavour to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
In the unlikely event that we are not able to deliver your complete order within 15 working days, you can request us to cancel the remaining unshipped parts of the order. In such cases, your payment against the unshipped part of the order shall be refunded; in the manner you have made the payment. To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
If you believe that the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and email us at firstname.lastname@example.org mentioning your order reference number. We shall try our best to ensure that a replacement delivery is made to you at the earliest.
All shipments are fully insured and require a signature and proof of ID confirmation from the recipient.
PLEASE NOTE: Recipient needs to show any of the following photo id proofs handy for receiving the delivery.
Our customer service may contact you for additional information if required. After your order is shipped, you will receive a confirmation email from us.
All the prices quoted on the website are inclusive of Indian taxes / GST and the details are are mentioned hereunder-
The products offered by Kohinoor Jewellers mostly hand crafted & resulting in each product being unique & slightly different from each other. The stones therefore may vary slightly. All our products go through quality control before shipping.
Returns & Exchanges will ONLY be accepted if your order is damaged in transit or you have received the incorrect product. In case your order is damaged in transit or you have received the wrong product you may return them in exactly the way in which they were received (unworn, with original packaging).
We are not liable for any returns that we were not notified about within 3 business days of product receipt.
As the charge to your credit card/account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund to your account via our respective Payment Gateway if applicable as per the situations given below.
Kohinoor Jewellers owns the copyright to all the contents of this website, including images. All trademarks and other intellectual property are owned or licensed by us (unless otherwise specified).
You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from us (except as stated below).
You may print or download any page(s) for your own personal and non-commercial use only. If you have any doubts about what you can do, please go to our Contact Us page to apply for permission to reproduce the content.
While our website is as accurate as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that colours in our images will be rendered correctly on different computer monitors.