Terms And Conditions


This document ("Terms and Conditions") is an electronic record in terms of Information Technology Act, 2000 and rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and terms and conditions for access or usage of www.kohgem.com ("Website").

This Website is owned and operated by Kohinoor Jewellers. By using our Website, you accept these Terms and Conditions in full; accordingly, if you disagree with these Terms and Conditions or any part of these Terms and Conditions, you must not use our Website. We reserves the right to change these Terms and Conditions from time to time without any obligation to inform you, and it is your responsibility to look through them as often as possible. All rights, including copyright, on this Website are owned by or licensed to Kohinoor Jewellers. Any use of this Website or its contents, including copying or storing it in whole or part is prohibited without the permission of Kohinoor Jewellers.

If you have any queries about these Terms and Conditions or have any comments or complaints on or about our Website, please email us at sales@kohgem.com


We take no responsibility for any loss or damage suffered as a result of our ‘order online’ service, or goods supplied using it, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention. All purchases from the Website are at your own risk and while making order on the Website, you should apply prudence. Kohinoor Jewellers gives no representation or warranty for your purchase order. However, in some special circumstances, Kohinoor Jewellers at its discretion will consider its liability for your order up to a maximum limit of purchase price of the order.


We reserve the right to change the Site Disclaimer from time to time. If this happens, we will notify you by posting the updated Site Disclaimer on the Website. If you do not wish to be governed by the revised Website disclaimer, you must not use the Website.

This Website disclaimer is governed by the law of India, and you and we agree to use the Agra jurisdiction if there is any dispute between us. If any part of this Site Disclaimer is found to be invalid by law, the rest of them remain valid and enforceable.


These Terms and Conditions shall be construed in accordance with the applicable laws of India. The Courts at Agra, UP shall alone have exclusive jurisdiction in any proceedings arising out of this agreement.


In accordance with Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Diksha Singh
Kohinoor Jewellers Opp. TDI Mall, Fatehbad Road Agra
Phone - +91-9068568455
Email - diksha@kohgem.com
Mon-Sat 9:30am - 6:30pm IST
Not available on Sundays and Indian national/ public holidays


+91-562-2230028 Helpline numbers are only available between 11 am to 6pm (IST), Monday to Saturday and are not available on Sundays and Indian national/ public holidays.